Return & Refund Policy

We want you to be happy with your purchase from Island Mist. If something isn’t right with your order, please review our return and refund policy below or contact us at info.island.mist@gmail.com.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be:

• In its original condition

• Unused and undamaged

• Returned with any original packaging, accessories, or components included with the product

• Accompanied by proof of purchase or your order number

To start a return, please contact us at info.island.mist@gmail.com before sending your item back.

Please do not send a return without first contacting us. We will provide return instructions and let you know where the item should be sent.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

Original shipping charges are non-refundable unless the return is the result of an error by Island Mist.

We recommend using a trackable shipping service when returning an item. Island Mist is not responsible for return packages that are lost or damaged while being shipped back to us.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at info.island.mist@gmail.com.

Please include:

• Your order number

• A description of the problem

• Photos of the product and packaging when applicable

If we determine that the item is damaged, defective, or incorrect, we will work with you to provide an appropriate replacement, refund, or other resolution at no additional shipping cost to you.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days after the refund is processed for it to appear on your account, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return was caused by an error on our part or the product arrived damaged or defective.

Exchanges

If you would like to exchange an eligible item, please contact us at info.island.mist@gmail.com.

The fastest way to receive a different item may be to return the original item and place a new order after your return has been approved.

If an exchange is being made because an item arrived damaged, defective, or incorrect, we will work with you to arrange the replacement.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Items marked as final sale

• Items that have been used, damaged, or altered after delivery

• Items returned more than 30 days after delivery

Order Cancellations and Changes

If you need to cancel or make changes to an order, please contact us as soon as possible at info.island.mist@gmail.com.

We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.

Packages Returned to Sender

If an order is returned to us because of an incorrect or incomplete shipping address provided by the customer, or because the package was refused or left unclaimed, additional shipping charges may apply if you would like the order sent again.

If a refund is requested instead, the original shipping cost and any return-to-sender charges may be deducted from the refund where permitted by law.

Questions

If you have questions about a return, refund, exchange, or damaged order, please contact us at:

Island Mist LLC
info.island.mist@gmail.com