Shipping Policy

Thank you for shopping with Island Mist! We want your order to arrive safely and as quickly as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1-3 business days after they are placed.

Orders placed on weekends or holidays will generally begin processing on the next business day. During holidays, promotions, product launches, or other periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

Estimated Delivery Times

After your order has been processed and shipped, standard delivery typically takes approximately 3-7 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, weather, holidays, and other circumstances outside of our control.

Processing time and shipping time are separate. For example, an order may require 1–3 business days to process before the carrier's estimated delivery time begins.

Tracking Your Order

When tracking is available, you will receive a tracking number by email once your order ships.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please carefully review your shipping address before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at info.island.mist@gmail.com. We will do our best to make changes before the order ships, but we cannot guarantee that an address can be changed once an order has been processed or transferred to the shipping carrier.

Island Mist is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Packages

Shipping carriers may occasionally experience delays that are outside of our control.

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us at info.island.mist@gmail.com and we will help you investigate the shipment with the carrier.

If tracking shows that a package was delivered but you cannot locate it, please first check around the delivery location and with other members of your household or neighbors who may have accepted the package. If you still cannot locate it, contact us and we will help determine the appropriate next steps.

Damaged Orders

If your order arrives damaged or defective, please contact us as soon as possible at info.island.mist@gmail.com.

Please include your order number, a description of the issue, and photos of the damaged product and packaging when possible. We will work with you to determine an appropriate resolution in accordance with our Refund Policy.

Shipping Restrictions

We currently ship within the United States.

We are unable to guarantee delivery to locations that are not supported by the shipping options available at checkout.

Questions

If you have any questions about your order or our shipping policy, please contact us at:

ISLAND MIST LLC

info.island.mist@gmail.com